Job Description

• Primary point of contact for resolving client issues for accounts ranging from simple to highly complex, broad scope accounts, collaborating with the national sales team, auction representatives, corporate Commercial Services post-sale team and various stakeholders.
• Assist with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns in a professional manner, escalating as necessary.

Develop a positive relationship with assigned clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.

• In coordination with national account representative, follow account specific procedures to prepare sale vehicle run process including run order, scheduling, notice to customer account, reporting, etc.
• Examine vehicles within the sales lineup, utilize Auto Check to verify that inventory meets necessary specifications, identify any missing vehicles, and collaborate with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
• Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.
• Educate and upsell national clients on complementary company products and services to ensure client satisfaction. Works with other Manheim departments regarding post-sale activities, AR, and on other matters.
• Generate file jackets for client audits containing condition reports and all invoices for performed work and transportation.
• Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.
• May collaborate with Accounts Receivable department to send invoices as needed.
• Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
• Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.

Required Experience & Specialized Knowledge and skills

High School Diploma / GED and 3 years' experience. The right candidate could also have a different combination, such as any level degree / certification beyond a HS diploma / GED in a related discipline;

or 5 years' experience in a related field.

• Bachelor’s degree in a related discipline preferred.
• Strong verbal and written skills required.
• Ability to build strong business relationships required.
• Problem solving and de-escalation skills required.
• Strong organizational skills required.
• Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.
• Previous experience as a Commercial Services Specialist preferred.

Choose up to 3 Core Competencies Critical to success in this role (refer to definitions Below)Focus on Customers Build Relationships Develop Self and / or OthersOrganizational Position : Does this position have direct reports?

NO YESIf Yes, estimated # 4 Reports to : Supervisor Manager Director / AVP level VP or aboveWork Environment Work Environment : Typical office environment Subject to outside environmental conditions

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Last updated : 2024-04-29